Returns
You have 30 days from receiving your order to request a return.
✅ Acceptance conditions
We only accept returns for products:
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new, unworn , unused
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with labels intact
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in perfect condition , without traces of use, odors or damage
❌ The return may be refused if the product is:
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worn / washed
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deteriorated
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without labels or with obvious signs of use
💳 Refunds
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We do not accept cash on delivery returns.
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The refund is made after receipt and verification of the returned product.
🚚 Return cost
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The cost of return shipping is borne by the customer (sender).
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We recommend that you keep proof of shipment (AWB/confirmation).
📬 Return address
CALISTRA FASHION – Reception Warehouse NR5
Blvd. Voluntari 84C, Ilfov, Romania
📞 Storage Department: +40 744 793 203
🔁 How to send your return (quick steps)
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Pack the product safely (ideally in the original packaging).
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Include the name and order number (or a note with this information) in the package.
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Send the package to the address above.